FaciliHUB FAQ

Frequently Asked Questions (FAQ), Instructions and Advice on FaciliHUB

  1. From the “Home” page, select the orange “Sites” button
  2. The “Sites” option will be highlighted in the blue left menu.
  3. Select the orange “+ Add Site” button.
  4. The “Add Site” form will open.
  5. Fill out all mandatory fields inside the “Add Site” form.
  6. Select the orange “Save” button to save all information.  The “Add Site” form will close automatically.

  1. From the “Home” page, select the orange “FH Library” button
  2. The “FH Library” option will be highlighted in the blue left menu.
  3. Select the orange “+ Add File” button.
  4. The “Add File” form will open.
  5. Select the empty “File” field next to “Browse”.
  6. A Windows Explorer window will open.
  7. Search for the file to be uploaded.
  8. Either single left click on the file and select the “Open” button inside the Windows Explorer window or double-left click on the selected file.
  9. You will be redirected to the “Add File” form.
  10. The same selected file name will appear inside the “File” field and “Name” field.
  11. You may edit the “Name” filed.
  12. Select the orange “Save” button to save all information.  The “Add File” form will close automatically.

  1. From the “Home” page, select the orange “Sites” button
  2. The “Sites” option will be highlighted in the blue left menu.
  3. Select the desired site.
  4. Select the “Client Templates” option from the blue left menu.
  5. The “Client Templates” option will be highlighted in the blue left menu and the “Client Templates” form will open.
  6. Please scroll to the bottom of the “Client Templates” form and note the instruction: “Please select the fields you would like the asset templates to display by default from the right hand side list.”
  7. To add items under “Default Form Fields for your Asset Forms”, left click and hold items on the right hand side list, then drag-&-drop items under “Default Form Fields for your Asset Forms”.  Repeat this process to move items to the right hand side list.
  8. The order of the items may be re-arranged by using the same drag-&-drop process.
  9. When you are happy with the list items, select the orange “Save” button to save all information.
  10. The “Client Templates” form will close automatically.

  1. From the “Home” page, select the orange “Sites” button
  2. The “Sites” option will be highlighted in the blue left menu.
  3. Select the desired site.
  4. Select the “Asset Templates” option from the blue left menu.
  5. The “Asset Templates” option will be highlighted in the blue left menu.
  6. Select the orange “+ Add Asset Template” button.
  7. The “Add Asset Template” form will open.
  8. Fill out all mandatory fields inside the “Add Asset Template” form.
  9. To upload an asset photo, select the “Choose file” button under the “Photo” heading.
  10. A Windows Explorer window will open.
  11. Search for an asset photo to be uploaded.
  12. Either single left click on the file and select the “Open” button inside the Windows Explorer window or double-left click on the selected file.
  13. You will be redirected to the “Add Asset Template” form.
  14. The selected asset photo will appear inside an edit box under the “Photo” heading.
  15. You may use the tools below the asset photo to crop, rotate, and zoom.
  16. You may add additional fields to the “Add Asset Template” form by selecting the “+Add/Remove Form Item” button.
  17. A list of the additional form items will appear.  Select an item from the list.  Repeat this process to add or remove items from the “Add Asset Template” form.
  18. Select the orange “Save” button to save all information.  The “Add Asset Template” form will close automatically.

  1. From the “Home” page, select the orange “Sites” button
  2. The “Sites” option will be highlighted in the blue left menu.
  3. Select the desired site.
  4. After selecting the site, the “Assets” option will automatically be highlighted in the blue left menu.
  5. Select the orange “Asset Placement” button.
  6. The “Asset Placement” graphic work area will open.
  7. The left area will display the Floor/Level, Category Filter, and Name Filter.  The right side will display the Asset Template drop down menus.
  8. Select the desired floor plan from the previously uploaded drop down list.
  9. Find the desired asset template in the drop down lists.
  10. Drag-&-drop the asset template to its location on the floor plan.
  11. An “Add Asset” dialog box will appear with a system generated asset number.
  12. You may choose to use this asset number or replace it with another asset number.
  13. To complete this process, select the orange “Add Asset” button.
  14. To view the newly registered asset, select the “Assets” item in the blue left menu.
  15. This asset will be the first item on the “Assets” dashboard.

  1. From the “Home” page, select the orange “Sites” button
  2. The “Sites” option will be highlighted in the blue left menu.
  3. Select the desired site.
  4. Select the “Job Cards” option from the blue left menu.
  5. The “Job Cards” option will be highlighted in the blue left menu.
  6. Select the orange “+ Add Job Card” button.
  7. The “Add Job Card” form will open.
  8. To attach an asset or assets to this job card, select the “Add Asset” button.
  9. You will be redirected to the asset dashboard which lists all registered assets.
  10. Select 1 or more assets by checking the box/es to the left of each asset.  You may use the filters below the orange “Continue to Job Card” button or the smart search dialog box on the right to find assets.
  11. After the asset/s are checked, select the orange “Continue to Job Card” button.
  12. You will be redirected to the “Add Job Card” form.
  13. You may select the asset/s which were just added.  An information box with asset photo will appear to the right of the “Add Job Card” form.  You may verify the information is correct.
  14. You may add information inside the “Special Notes/Requests” information box.  You may add unique information for each asset by selecting other added assets and inserting information.  You may select additional short instructions/notes from the drop down list below the “Special Notes/Requests” information box.
  15. Fill out all mandatory fields inside the “Add Job Card” form.
  16. Select the orange “Save” button to save all information.  The “Add Job Card” form will close automatically and the job card will be registered in the calendar.
  17. You may search and view the newly created job card either in the job card dashboard or the calendar view.

  1. From the “Home” page, select the orange “Sites” button
  2. The “Sites” option will be highlighted in the blue left menu.
  3. Select the desired site.
  4. Select the “Floor Plans” option from the blue left menu.
  5. The “Floor Plans” option will be highlighted in the blue left menu.
  6. Select the orange “+ Add Floor Plan” button.
  7. The “Add Floor Plan” form will open.
  8. Fill out all mandatory fields inside the “Add Floor Plan” form.
  9. Select the “Choose file” button at the bottom left corner of the form.
  10. A Windows Explorer window will open.
  11. Search for the floor plan to be uploaded.
  12. Either single left click on the floor plan and select the “Open” button inside the Windows Explorer window or double-left click on the selected floor plan.
  13. You will be redirected to the “Add Floor Plan” form.
  14. The selected floor plan will appear inside an edit box under the “Floor Plan” heading.
  15. You may use the tools below the floor plan to crop, rotate, and zoom the plan.
  16. Select the orange “Save” button to save all information and close the “Add Floor Plan” form or select the orange “+ Upload Floor Plan” button to save the information and immediately open a new blank form without being redirected to the Floor Plan dashboard.

  1. From the “Home” page, select the orange “Sites” button
  2. The “Sites” option will be highlighted in the blue left menu.
  3. Select the desired site.
  4. Select the “Files” option from the blue left menu.
  5. The “Files” option will be highlighted in the blue left menu.
  6. Select the orange “+ Add Site File” button.
  7. The “Add Site File” form will open.
  8. “Choose from Library” will appear by default inside the “Source” drop down menu.
  9. The “Document” drop down menu will contain a list of all files previously uploaded to the “FH Library”
  10. You may select anyone of these files to upload.
  11. Insert a file name inside the “Name” field and select the orange “Save” button.
  12. As a 2nd option, you may upload files from your local computer by selecting the “Upload” option from the “Source” drop down menu.
  13. After selecting “Upload”, select the empty “File” field next to “Browse”.
  14. A Windows Explorer window will open.
  15. Search for the file to be uploaded.
  16. Either single left click on the file and select the “Open” button inside the Windows Explorer window or double-left click on the selected file.
  17. You will be redirected to the “Add Site File” form.
  18. The selected file name will appear inside the “File” field and “Name” field.
  19. You may edit the “Name” filed.
  20. Select the orange “Save” button to save all information .  The “Add Site File” form will close automatically.

  1. From the “Home” page, select the orange “Sites” button
  2. The “Sites” option will be highlighted in the blue left menu.
  3. Select the desired site.
  4. Select the “Site Users” option from the blue left menu.
  5. The “Site Users” option will be highlighted in the blue left menu.
  6. Select the orange “+ Add Site User” button.
  7. The “Add Site User” form will open.
  8. Fill out all mandatory fields inside the “Add Site User” form.
  9. To upload an avatar or profile pic, select the “Choose file” button under the “Avatar” heading.
  10. A Windows Explorer window will open.
  11. Search for a avatar or profile pic to be uploaded.
  12. Either single left click on the file and select the “Open” button inside the Windows Explorer window or double-left click on the selected file.
  13. You will be redirected to the “Add Site User” form.
  14. The selected avatar or profile pic will appear inside an edit box under the “Avatar” heading.
  15. You may use the tools below the avatar or profile pic to crop, rotate, and zoom.
  16. Select the orange “Save” button to save all information.  The “Add Site User” form will close automatically.

  1. From the “Home” page, select the orange “Sites” button
  2. The “Sites” option will be highlighted in the blue left menu.
  3. Select the desired site.
  4. Select the “Maintenance Users” option from the blue left menu.
  5. The “Maintenance Users” option will be highlighted in the blue left menu.
  6. Select the orange “+ Add Maintenance User” button.
  7. The “Add Maintenance User” form will open.
  8. Fill out all mandatory fields inside the “Add Maintenance User” form.
  9. Select the orange “Save” button to save all information.  The “Add Maintenance User” form will close automatically.

  1. From the “Home” page, select the orange “Sites” button
  2. The “Sites” option will be highlighted in the blue left menu.
  3. Select the desired site.
  4. Select the “Suppliers” option from the blue left menu.
  5. The “Suppliers” option will be highlighted in the blue left menu.
  6. Select the orange “+ Add Supplier” button.
  7. The “Add Supplier” form will open.
  8. Fill out all mandatory fields inside the “Add Suppliers” form.
  9. Select the empty field next to “Browse”.  Applicable to Tax Clearance Cert, BBBEE Cert, CSD Report, and CIDB Report.
  10. A Windows Explorer window will open.
  11. Search for the file to be uploaded.
  12. Either single left click on the file and select the “Open” button inside the Windows Explorer window or double-left click on the selected file.
  13. You will be redirected to the “Add Supplier” form.
  14. Remember to select the certificate expiry dates to correspond to the dates on the actual documents.
  15. Select the orange “Save” button to save all information.  The “Add Supplier” form will close automatically.

  1. From the “Home” page, select the orange “Sites” button
  2. The “Sites” option will be highlighted in the blue left menu.
  3. Select the desired site.
  4. Select the “Users” option from the blue left menu.
  5. The “Users” option will be highlighted in the blue left menu.
  6. Select the orange “+ Add Client User” button.
  7. The “Add Client User” form will open.
  8. Fill out all mandatory fields inside the “Add Client User” form.
  9. To upload an avatar or profile pic, select the “Choose file” button under the “Avatar” heading.
  10. A Windows Explorer window will open.
  11. Search an avatar or profile pic to be uploaded.
  12. Either single left click on the file and select the “Open” button inside the Windows Explorer window or double-left click on the selected file.
  13. You will be redirected to the “Add Client User” form.
  14. The selected avatar or profile pic will appear inside an edit box under the “Avatar” heading.
  15. You may use the tools below the avatar or profile pic to crop, rotate, and zoom.
  16. Select the orange “Save” button to save all information.  The “Add Client User” form will close automatically.

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